Refund policy

After the refund is approved and executed, the processing time varies depending on the payment method used.

For a purchase by credit card, debit card or methods that allow the return of the money through an associated account, the reverse will be made to the card or associated account.

For methods by bank deposit or cash payments, a bank deposit will be made.

Processing times:

Back to card: The refund time to a card can be up to 21 business days. In both cases, the processing time is the responsibility of the financial institution that issued the card and is counted from the execution of the refund.
Bank deposit: To receive the money in a bank account, the account holder must be the same as the one who made the purchase in www.dragonalliance.pe The processing time is 4 business days from its execution. The banking information provided by the customer must be correct to avoid delays in care. Otherever, execution and processing times will be extended.
The necessary data are:

First and last name
ID Card, Aliens Card or Passport
Order number
Email registered in www.juntoz.com
Bank account details